Frequently Asked Questions
Everything you need to know about your Rockport experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S., while expedited options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for unworn merchandise in its original packaging. Please use our online portal to initiate a return and receive a prepaid shipping label.
How do I find the right shoe size?
We recommend checking our comprehensive Size Guide located on each product page, which includes conversion charts for US, UK, and EU sizing to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my shipment?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Please enter your address at checkout to see if delivery is available to your location.