Returns & Exchanges

At Rockport, we stand behind the quality of our footwear and offer a 30-day return policy for items in original, unworn condition. If you are not completely satisfied with your purchase, we make the return process simple and efficient.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Select your reason for return and download the prepaid shipping label provided; a small return shipping fee will be deducted from your final refund.

• 3.
  Package Your Items

  Place the unworn footwear in its original shoe box and secure it within a sturdy shipping carton, ensuring all original tags are attached.

• 4.
  Drop Off and Track

  Affix the return label to your package and drop it off at any authorized carrier location, then keep your tracking number to monitor your refund status.